Tournament Controller Permanent - The PGA in England (Midlands) - The PGA

The PGA’s vision is to improve the personal and professional lives of its Members. To assist with delivering its core objectives, the PGA is seeking to recruit a Tournament Controller to support the Tournament Director in efficiently and effectively planning and delivering the Regional and County tournament schedules on a daily basis for Members throughout the Midland Region. Administration, delivery and activation of events. Combining this function with National Tournaments where appropriate.

Principal duties include:-

To act as an ambassador of The PGA at all times, promoting key organisational messages and always presenting the Association, PGA Members, partners and golf in a positive light.

  • To support the Regional Manager and Tournament Director by delivering all tournaments in line with PGA standards, company policy and tournament policies.

  • To conduct planning meetings and course inspections for each tournament.

  • To record and distribute meeting minutes and reports, ensuring all tournaments are adequately planned and resourced to meet the standards and expectations of PGA Members, host venues, amateur golfers and sponsors/partners.

  • To prepare local rules and all relevant tournament paperwork in preparation for each event (eg: scorecards, pin placements, terms of competition, posters etc, including BlueGolf).

  • To organise administration and delivery (including overseeing tournament staff) on each tournament day (eg registration, starting, recording, rulings, etc).

  • To collate and post results, conduct prize givings and make any relevant presentations.

  • To work with the Regional Manager to deliver all press & PR as agreed for the tournament.

  • To co-ordinate tournament support equipment.

  • To deploy the required tournament staff and ensure PGA and Customer Service standards are met, and health and safety and driving for work legislation and guidelines are adhered to (including the completion of Golf Facility risk assessments).

  • Driving the tournament vehicle to and from events, as and when required.

  • To operate and maintain tournament management software (BlueGolf) and ensure the accuracy of administrative and public facing information regarding tournaments.

  • To ensure standard operating procedures are followed for all tournament activity.

  • To support the Regional Manager, Tournament Director as required.

  • To communicate with Members, golf clubs and sponsors, as appropriate.

  • To play an active role in the achievement of Regional KPIs (eg: Member engagement, financial targets, benevolence & welfare, communication and realising commercial and playing opportunities).

As well as having a good knowledge of the game and structure of golf the ideal candidates will be competent, knowledgeable players, working towards or having passed PGA/R&A Rules exams. Areas of experience will include: database management, IT, administration, communication, customer care and supervision of staff. Holding a basic first aid qualification and being able to spend periods of time away from home is essential for the role.

The key competences to succeed in these roles include: the ability to work as an individual or as part of a team, to manage/supervise a small team, being flexible, organised with the ability to plan and prioritise work against strict deadlines, being customer and business focused whilst being a confident public speaker, being motivated to improve standards, giving attention to detail and understanding the profile, needs and demands of a membership organisation. As well as having a positive approach and attitude, the successful applicant will be able to demonstrate they are good communicators (verbally and in writing), they are able to remain calm under pressure and able to make, give and follow instructions.

Whilst this is a permanent, full time role with the core hours of the business being 9 am to 5 pm Monday to Friday a large degree of working outside of these hours is expected with some weekend and bank holiday working. We are providing all employees with the opportunity to take part in our hybrid working trial from day one of employment which offers more flexibility in working hours and dependent on role requirements, the opportunity to spend up to 60% of the week working remotely.

In addition to a competitive salary, the Association is offering a company car and a range of non-contractual benefits, membership of the PGA pension scheme and (after a qualifying period) membership of the private healthcare, group income protection and group life assurance schemes.

If you would like to apply for this role please request a job description from Dawn Sales, Human Resources/H&S Advisor, then send your curriculum vitae together with a covering letter which clearly articulates how you meet the requirements of the role to The closing date for receipt of applications is 12 noon, 19 May 2022, interview date tbc.