The Golf Operations Coordinator is responsible for managing all golf related operational activities at Killeen Castle Golf Resort & Lodges. The Golf Operations Coordinator will collaborate and report to the Golf & Clubhouse Manager. This position will be required to plan, promote and direct all golf activities including daily management responsibilities; prepare annual and monthly budgets for golf operations and retail activities; organize and conduct club and outside tournaments and golf events.
Supervisory Responsibilities Supervises all members of the Golf Operations team in accordance with the organization's policies and applicable regulations. Plans professional development and training activities for team member. Responsibilities include ensuring proper training of employees; planning, assigning, and directing work; appraising performance; rewarding and discipliningemployees; addressing complaints and resolving problems.
Experience Required
Education and/or Experience Five years management experience in the golf industry; Golf pro shop, clubhouse operations or course management experience preferred. P.G.A. certification status or completion ofPGA Golf Operations Coordinator Page 1
P.G.A. Business School II preferred. An equivalent combination of education and experience is acceptable.
Skills & Requirements · Quality and performance-driven mindset · Coach and develop their direct reports and the team · Exceptional verbal and written communication skills with both internal and externalstakeholders · Demonstrated ability to work in a team environment · Prior experience leading a team · Delegate and follow-up on the completion of tasks · An owner mentality and entrepreneurial drive · Highest levels of integrity and ethics · Exceptional time management and organizational skills · Ability to manage multiple projects simultaneously with tight deadlines · Ability to manage and build strong partnerships with vendors both domestically and internationally
Essential Responsibilities General · Plans, promotes and directs all golf operational activities including daily managementresponsibilities. · Selects, supervises, trains and evaluates staff. · Interprets and enforces club policies, rules and regulations. · Cooperates with the Golf Manager and Course Superintendent relating to maintenance issues that affect the playability of the golf course.PGA Golf Operations Coordinator Page 2
· Maintains excellent customer relations and ensure the highest quality of customer service to the customer. · Oversees and enforces the golf shop operations policies, procedures, controls and fee structures to ensure the safekeeping of assets, inventory and resources. · Attends and/or chairs staff meetings focused on customer service and delivery. · Prepares annual and monthly budgets for golf operations; takes corrective actions as necessary to help assure that budget goals are attained.· Oversees daily closing reports, inventory tracking, and uniform distribution. · Creates and executes short term and long term operational and financial plans to improve quality and financial results. · Oversees Golf Shop Retail operations to include buying product, managing inventory levels, markdowns, and promotions. · Addresses guest, member and member guest complaints and resolves problems immediately. · Establishes Golf Operations guidelines for employees to easily understand expectations and parameters. · Conducts annual performance report according to Standard Operating Procedures. · Oversees golf event schedule and golf activities program that services all customer segments. · Maintains constant communication between departments and keeps other departments informed about special programs and events.· Enforces all rules and regulations governing the use of the golf course, golf carts and golf facilities in accordance with Club policies. · Assists with development of standard operating procedures in relation to The Club at Killeen Castle. · Performs other duties as assigned.PGA Golf Operations Coordinator Page 3
Merchandising · Oversees merchandising for the golf shop. · Orders merchandise for golf shop, providing the best selection possible within the constraints of inventory and quality and quantity limits set by policy. · Orders supplies associated with golf activities. · Maintains attractive, orderly appearance in pro shop.· Manages purchasing, receiving, stocking, displaying, returning, ordering and rotating all merchandise. · Establishes the price, tagging, and tracking all merchandise utilizing the Golf Now Reservation system. · Stays abreast of industry trends and products pertaining to merchandising.
Inventory Procedures · Oversees all inventory procedures. · Processes and counts inventory monthly in accordance with policies. · Spot checks inventory daily to ensure proper inventory counts at month-end. · Addressed areas of concern through action plans, Golf Manager discussions, and rotating the inventory to a high visible area.· Displays all inventory items upon arrival. · Monitors inventory levels and shelf life. · Ensures Retail Invoices should be coded and submitted to Golf Manager upon arrival. · All Golf Department inventory is the sole responsibility of The Golf Operations Coordinator.
