Foxhills is a family-owned, 4 star hotel and leisure membership club with over 4,300 members in Ottershaw, Surrey. In addition to 70 spacious hotel bedrooms, fantastic spaces for weddings and events, the club offers a wide range of leisure activities. Two 18-hole golf courses, a par-3 nine-hole, three restaurants, an award-winning spa and gym and eleven tennis courts are offered. ‘The Pavilion’, a new £7m leisure facility with indoor and outdoor swimming pools, four activity spaces offering everything from art to Zumba classes, a deli-style restaurant and crèche make up our fantastic resort.
The superb facilities are just part of the story. It is the warm and friendly service that makes us unforgettable. Our mission is that you will leave feeling better than when you arrived. And we can’t achieve this without the great team who put fantastic customer service at the heart of everything they do.
We are searching for a Golf Marshal to work closely with the professional and sales teams to ensure that the front of the house golf operations run to highest standard.
Primary Responsibilities
To work closely with the professional and sales teams to ensure the front of house golf operation runs to the highest standard.
To manage, marshal and start the 2 championship golf courses, using our Tag-marshal pace of play system.
To regularly patrol the Manor course to ensure each player is valid to play on that day.
Ensure that the golf concierge area is prepared/ operated to the required standard laid out by the golf operations manager during peak times.
Ensure the changing rooms, shoe cleaner and golf bag store are kept clean and operating correctly and towels are replenished daily.
Ensure that any directional signage, banners or nearest the pin/longest drive markers for golf days/events are put out in the required places.
To manage and maintain the driving range including the collection of range balls
Ensure the buggy and trolley fleets are kept clean and in good working order ready for each day. Any required repairs to be reported to the Golf Services Supervisor without undue delay.
To speak with every guest in a professional and courteous manner whilst striving to ensure that every guest leaves Foxhills feeling better than when they arrived
To report any member feedback collected on the 1st tees to the relevant supervising staff member.
General
Communicate with internal and external customers in a friendly and courteous manner at all times.
To maintain a professional standard of dress and appearance, in line with company standards
Maintain a safe, clean and tidy work area
To adhere to all statutory requirements regarding fire, health, safety and hygiene.
To attend any training sessions as requested and adhere to company policies.
Support colleagues in delivering a high standard of customer service
Carry out any additional duties as reasonably requested by the management team
Promote the Foxhills Collection in a positive light at every opportunity.
Benefits:
Complimentary club membership for you and your partner (qualifying period applies)
Product and service discounts including spa, restaurant and hotel stays
28 days’ holiday increasing with service (includes public & bank holidays)
Complimentary annual hotel stay for two
Contributory pension scheme
Bonus and incentive schemes
Employee awards
Annual staff party
Subsidized meals on duty
Birthday Breakfasts
We endeavour to respond to all applicants, but should this not be possible, please assume you have been unsuccessful if we have not been in touch after 3 weeks.
“Please note this position requires the candidates to demonstrate that they hold a relevant and valid work permit or visa to live and work in the UK”
Location
Foxhills Club & Resort, Ottershaw, Surrey – KT16 0EL
Salary
£10 per hours – 4 days a week – 32 hours per week
If you wish to apply for this role, please send your covering letter and CV to: mfadra@foxhills.co.uk
