Leading from the front, your goal will be to always ensure the highest level of customer service and clubhouse facility standards are maintained. A personable and approachable nature is crucial and working closely with the Head Chef, the food and beverage service team need to aspire to the standards that you set and maintain. As a Head of Department, you will be committed to the role and able to work evenings and weekends, to help achieve both our service and commercial goals. A customer focused attitude and the delivery of a memorable and enjoyable experience to all members and guests will be the driving force in everything you do. In return, we provide a progressive, enjoyable and supportive working environment to build on your current skills and hospitality experiences.
Reports to: Chief Executive Close liaison with: Head Chef, Head Greenkeeper
Direct Reports: Bar Manager, Clubhouse Assistants Main Purpose
Overall responsibility for the scheduling and management of a flexible work force, ensuring the club’s uniform policy is strictly adhered to.
Recruit, train and monitor all clubhouse staff to ensure they deliver an efficient and courteous service to members, guests and visitors to the club.
Ensure the highest standard of cleanliness, hygiene and tidiness is maintained throughout the interior of the clubhouse and all external areas in the immediate vicinity.
Monitor bar stocking procedures, ensuring control measures are in place and reported on.
Supervise and ensure efficient processes are in place for all ordering, invoicing and stocktakes.
Delivery of functions, including weddings and private dining.
Be proactive in maximising sales, generating revenue and monitoring margins.
Consult with the Head Chef in regard to any kitchen matters that might impact the clubhouse.
Act as an integral part of the management team and report to the Chief Executive on your area of responsibility.
Oversee all operational and functional areas of the clubhouse including opening and closing of the clubhouse, as well as general upkeep, security and health and safety procedures.
Conducting tours of the Museum and Collection to members, guests and visitors, as required.
Be responsible for business planning and budget control.
Demonstrate excellent leadership and technical skills within a hospitality environment, providing complete customer & member satisfaction at all times.
Implement Board policies as directed by the Chief Executive.
Ensure all staff receive appropriate training and instruction and monitor progress with an appropriate appraisal scheme.
Supervise all bar and kitchen staff ensuring they conform to current health and safety and other relevant legislation and codes of conduct for employees.
Suggest ideas and implement improvements for developing the catering and bar business.
Maintain strict security of the clubhouse.
To ensure and undertake all works for the cleanliness and correct operation of the cellar facility, to ensure the highest quality beer products are served to customers.
To keep records of all wastage and stock lost through whatever source.
Take responsibility to rectify and report on hazardous situations, accidents and near misses.
Be familiar with first aid and fire and emergency procedures and actively enforce these.
A minimum of 2 years in a senior hospitality management role.
Experience in running large functions.
Proven experience in leading, managing and developing a team.
A keen interest in golf would be advantageous but not essential.
The ability to work evenings, weekends and Bank Holidays. Desirable Qualifications and Skills
Food safety & hygiene for catering.
Excellent IT skills and competencies.
Personal licence holder would be advantageous but not essential.
Excellent customer service skills.
Excellent communication skills.
Job Type: Full-time, permanent. Remuneration: From £40,000, negotiable on experience.
Application Process: To apply, candidates should send a letter highlighting your motivation for seeking the role and relevant experience, with an up-to-date CV. Please email your application to, or for more information, contact Michael Hill, at email@example.com. Application deadline: Monday 31st October 2022
For more information about Royal Blackheath GC, please visit the website, www.royalblackheath.com
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